Return policy

Refund Policy

This Refund Policy applies to purchases made from Ruilian Technology Co., Limited (Hong Kong) (“we”, “us”, “our”).

1. Return & Exchange Window

We accept returns and exchanges within 30 days of the delivery date.

To be eligible for a return or exchange, items must be:

  • Unworn and unwashed

  • Free from stains, perfume, makeup, or damage

  • With all original tags, labels, and packaging attached

  • Accompanied by proof of purchase (order confirmation or receipt)

Items that do not meet these conditions may be refused or may be eligible only for a partial refund.

2. Non-Returnable / Non-Exchangeable Items

For hygiene, safety, and clearance reasons, the following items are final sale and cannot be returned or exchanged:

  • Items marked “Final Sale” or similar on the product page

  • Intimates, bodysuits, or other close-to-skin items (if applicable)

  • Accessories such as earrings (if applicable)

  • Items that have been worn, washed, altered, or damaged after delivery

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Exchanges

We are happy to assist with size or color exchanges, subject to availability.

  • If the requested size or color is in stock, we will process the exchange after receiving and inspecting the original item.

  • If the requested option is no longer available, we may offer a refund or store credit instead, based on your preference and our policy.

At this time, we do not offer direct exchanges for a completely different style. In such cases, please return the original item (if eligible) and place a new order for the desired item.

4. How to Start a Return or Exchange

Step 1: Contact Us

Please email us at:
📧 serve@novatidee.store

Include the following information:

  • Order number

  • Item(s) you wish to return or exchange

  • Reason for return or exchange

Step 2: Wait for Instructions

Our team will provide return authorization, the return address, and any specific instructions.

Step 3: Pack Your Items

Pack the item(s) securely, preferably in the original packaging, with all tags attached and order information included.

Step 4: Ship Your Package

Send the package using a trackable shipping method. Please keep your shipping receipt and tracking number until your return is completed.

⚠️ Please do not send any returns without prior authorization, as this may delay or prevent processing.

5. Return Shipping Costs

  • For returns or exchanges due to change of mind, sizing, or style preference, customers are responsible for return shipping costs.

  • If the return is due to our error (wrong item, wrong size, or confirmed defective product), we may provide a prepaid return label or reimburse reasonable return shipping costs at our discretion.

Original shipping fees (if any) are generally non-refundable, unless the return is due to our error.

6. Refunds

Once your return is received and inspected:

  • We will notify you by email that your return has been received.

  • We will inform you whether your refund has been approved or rejected.

If approved:

  • Refunds will be issued to your original method of payment.

  • Processing time is typically 5–10 business days, depending on your bank or payment provider.

In some cases, we may offer store credit instead of a refund, depending on item condition or promotional terms.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos showing:

    • The item

    • The damage or issue

    • The outer packaging (if applicable)

After review, we may offer:

  • A replacement of the same item

  • A refund or store credit

  • Another appropriate solution

We reserve the right to determine whether damage or defects are due to manufacturing/shipping issues or improper use or care after delivery.