Shipping policy

Shipping Policy

Thank you for shopping with Ruilian Technology Co., Limited (Hong Kong) (“we”, “us”, “our”).
This Shipping Policy explains how we process and deliver orders placed on our website.

1. Shipping Areas

We currently ship to the following locations:

Domestic: United States (including Alaska and Hawaii)
International: Selected countries and regions (availability may vary by destination)

Please note that additional surcharges may apply for remote or hard-to-reach areas.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping/transit time.

3. Shipping Methods & Estimated Delivery Time

We work with reputable carriers such as USPS, UPS, FedEx, DHL, or equivalent international logistics providers.

Estimated delivery times after order processing:

  • Standard Shipping (U.S.): approximately 3–7 business days

  • Expedited Shipping (U.S.): approximately 2–3 business days

  • International Shipping: approximately 7–21 business days, depending on destination and customs clearance

Delivery times are estimates only and may be affected by carrier delays, weather conditions, holidays, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery address

  • Total weight and/or volume of the order

  • Selected shipping method

From time to time, we may offer free shipping promotions (for example, minimum order value or limited-time campaigns). Any such promotions will be clearly displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • The shipping carrier

  • A tracking link (if available)

Please allow some time for tracking information to update after shipment.

6. Address Accuracy & Delivery Issues

6.1 Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate before placing your order.

  • If you notice an error, contact us as soon as possible.

  • If the order has not yet shipped, we will try our best to update the address.

  • If the order has already shipped, address changes may not be possible.

We are not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete addresses provided by the customer.

6.2 Lost or Stolen Packages

If tracking shows your package has been delivered but you have not received it:

  • Check with household members, neighbors, or building management

  • Look around your property for any secure drop-off location

  • Contact the carrier directly using your tracking number

If the package cannot be located, please contact us. While we will do our best to assist, we are not responsible for packages confirmed as delivered to the address provided at checkout.

6.3 Damaged Packages

If your order arrives damaged:

  • Take clear photos of the outer packaging and damaged items

  • Contact us within 7 days of delivery with your order number and photos

We will review the case and may offer a replacement, partial refund, or other reasonable solution in accordance with our Return Policy.

7. International Shipping, Customs & Duties

For international orders:

  • Orders may be subject to customs duties, import taxes, or other fees imposed by the destination country

  • These charges are not included in product prices or shipping fees and are the customer’s responsibility

  • We are not responsible for delays caused by customs clearance

Please contact your local customs office for more information before placing an international order.

8. Pre-Orders & Separate Shipments

If your order includes pre-order or backordered items:

  • Items may be shipped separately

  • Estimated shipping dates will be provided on the product page when available

We will notify you if there are significant delays beyond the stated timeframe.

9. Order Changes & Cancellations

If you need to change or cancel your order:

  • Contact us as soon as possible after placing the order

  • If the order has not entered processing or shipping, we will try to accommodate your request

  • Once processing or shipping has begun, changes or cancellations may no longer be possible

In such cases, please refer to our Return Policy after delivery.

10. Contact Us

If you have any questions regarding shipping, delivery times, or order status, please contact us:

Ruilian Technology Co., Limited (Hong Kong)
📧 Email: serve@novatidee.store